Terms of service
TERMS OF SERVICE
This website is operated by Ashaha. Everywhere on the site, we use the terms "we", "our" and "our" in reference to Ashaha. This website, including all the information, tools and services to which it gives access, is offered by Ashaha to the user that you are, provided that you accept all of the terms, conditions, policies and opinions stipulated here.
By visiting our site and/or buying something from our company, you take part in our "service" and agree to be linked by the following terms and conditions ("General Conditions", "Conditions of use »), Including by the terms, conditions and policies mentioned in these and/or accessible in hyperlink. These conditions of use apply to all users of the site, including, without limiting themselves, to individuals who are visitors, suppliers, customers, merchants and/or content suppliers.
Please read these conditions of use carefully before accessing our website and using it. By accessing any part of the site or using it, you agree to be linked by these conditions of use. If you do not accept all of the terms and conditions of this agreement, you may not be able to access the website or use its services. If these conditions of use are considered to be an offer, their acceptance is expressly limited to them.
Our shop is accommodated on Shopify Inc. This company provides us with the online e-commerce platform that allows us to sell you our products and services.
The site allows Ashaha to offer the sale of products manufactured by and/or for Ashaha or its possible business partners (hereinafter referred to as "products") to users sailing on the ashaha.com site.
It is specified that purchases of products on the site are reserved for non -shopping individuals over the age of 18 and having full legal capacity.
With the exception of professional customers, that is to say distributors approved by Ashaha, the site does not allow the purchase of products for their resale. We also reserve the right to refuse any order having an abnormal character. Any order of a product offered on the Site implies full membership of the user in these General Conditions of Sale.
During the ordering process, once your payment method has been selected, you must pay your order, which will formalize in a firm and permanent way the sales contract that links you to Ashaha.
Section 1 - Conditions of use of the online store
By accepting these conditions of use, you declare that you have reached or exceeded the age of majority in your region, province or state and have given us authorization to allow any minor at your responsibility to use this site.
You should in no way use our products for illegal or unauthorized purposes, nor violating the laws of your jurisdiction when you use the service (including, without limiting themselves, the copyright laws).
You should not transmit computer worms, viruses or any destructive code.
An offense or violation of any of the conditions will result in immediate termination of your services.
Section 2 - General conditions
We reserve the right to refuse to serve someone at any time and for any reason.
You understand that your content (with the exception of information relating to your credit card) can be transferred without encryption and that this includes (a) transmissions on several networks; and (b) changes made in order to comply and adapt to the technical requirements of the connection of networks or devices. Your credit card information is always encrypted when it is transferred to networks.
You agree not to reproduce, duplicate, copy, sell, resell or use any part of the service, any use of the service or any access to the service, or even any contact on the website through which the service is provided, without our authorization express written.
The securities used in this agreement are included as an indication only and will not limit or affect these conditions in no way.
Section 3 - accuracy, completeness and news of the information
We cannot be held responsible if the information offered on this site is inaccurate, incomplete or deciduous. The content of this site is provided for general information only and should not be considered or used as the only basis for decision -making without consulting more important, more exact, more complete or more current sources of information. If you trust the content of this site, you do it at your own risk.
This site may contain certain historical data. By definition, historical data is not current and is provided only as a reference. We reserve the right to modify the contents of this site at any time, but we have no obligation to update the information it contains, whatever it is. You acknowledge that it is up to you to monitor the changes to our site.
Section 4 - Modifications of the Service and Price
The prices are indicated on the site in euros, all taxes included (TTC), excluding participation in processing and shipping costs and can be modified without notice.
We reserve the right to modify or end the service (or to any part of it) at any time and without notice.
We cannot be held responsible for you or any third party for any price change, or for any modification, suspension or interruption of the service.
The value added tax is that in force on French territory.
They take into account VAT and any reductions applicable on the day of the order.
All new taxes or contributions, especially environmental, are likely to be reflected in the sale price of items.
The prices of the products agree excluding delivery costs (port, packaging and making of the package according to amounts in force).
The amount of shipping costs is specified on the site before validation of the order.
Ashaha reserves the right to modify the prices of the articles at any time, the articles being billed on the basis of the prices in force at the time of the validation of each order.
The price of the items billed is therefore that indicated when ordering.
The articles remain the full property of Ashaha until full payment of the price, which the customer recognizes and accepts.
Section 5 - Products or services (if applicable)
Certain products or services may only be available through the website. The quantities of these products or services may be limited and their return or exchange is strictly subject to our return policy.
We will honor your order within the limit of our available stocks.
In the event that one of the products ordered is not available in our stocks, we are committed to contacting you by email within a maximum of 15 days from the date of your order in order to inform you and Indicate you in which deadlines, this product could, if necessary, be delivered to you. You can then either maintain your order or cancel it.
In the event of maintaining your order and partial delivery, you will only be debited for the price of the products delivered and as they are available.
We have tried to present as precisely as possible the colors and images of the products appearing on the shop. However, we cannot guarantee color display accuracy on your computer screen.
We reserve the right, without however being obliged, to limit the sale of our products or services to any person, geographic region or given jurisdiction. We allow ourselves to exercise this right on a case -by -case basis. We reserve the right to limit the quantities of the products or services we offer. All product descriptions and their pricing can be modified at any time, without notice and at our full discretion. We reserve the right to interrupt the sale of a product at any time. Any product or service offer on this site is zero where the law prohibits it.
We do not guarantee that the quality of the products, services, information or other equipment that you buy or that you get will meet your expectations or that the errors that the service will be corrected.
Only the products appearing on the site on the day of the order by the customer are offered for sale.
Products and prices are valid, within the limits of available stocks, as long as they are visible on the site.
The photographs reproduced and illustrating the products presented are not contractual.
Section 6a - Capititude of invoicing and account information
We reserve the right to refuse any order that you place with us. We can, at our sole discretion, limit or cancel the quantities purchased by person, by home or by order. These restrictions may include orders placed by or on the same customer account, the same credit card and/or orders using the same billing and/or shipping address. If we modify or annul an order, we may try to notify you by contacting you by means of the email address and/or the billing address or the telephone number provided at the time of the order . We reserve the right to limit or prohibit orders which, in our view, seem to have been placed by traders, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to update your account quickly and any other information, including your email address and credit card numbers and their expiration dates, so that we can finalize your transactions and contact you if necessary.
For more information, please consult our return policy.
Section 6B - Payment of the order
The price invoiced to the Customer is the price indicated in the confirmation of the order sent to the Customer by email.
The order is payable immediately, by bank card with Stripe (CB, Visa, Mastercard, Amex or Apple Pay) or payment account (PayPal).
The customer is informed by e-mail, once the order has been shipped, that his invoice including the delivery costs and the applicable VAT, is accessible online on the customer account.
The transactions carried out on the site are entrusted to a secure online payment platform.
They are secured by a solution that presents highly secure pages for entering payment data: card number, expiration date and visual cryptogram.
This crypt platform then transmits this payment data to the bank, in complete confidentiality and makes them inaccessible to a third party.
Section 6C Delivery methods
The Customer will receive by email an order number confirming their good support. The customer will be informed of the different stages of his order by email.
The shipments are announced by e-mail to the customer, at the email address provided by the latter on his customer account.
The items ordered will be delivered within a maximum of thirty (30) calendar days from the registration of the order, subject to the full payment of the price.
The customer is offered several delivery methods chosen by the customer and at the customer's expense.
- For shipments in mainland France: shipments will be provided to the customer by Colissimo or Chronopost for sending in express mode to him or in a relay point.
- For shipments in Europe or outside Europe: shipments are made only via Colissimo
For any order placed, via Chronopost, before 12 noon the delivery will be made within 24/48 hours.
An order placed on a Saturday, Sunday or public holiday will only be validated and treated from the next working day.
Thanks to the shipping number, the customer can follow the journey of his package on the transporter's website chosen by the customer.
The Customer is informed that it is up to him to provide exactly all the details necessary for the right delivery of his order and to the perfect delivery (access code, access specification for example).
If the customer is absent during delivery, a notice informs the customer of the terms of the conservation of his package and his provision, under the comprehensive and exclusive responsibility of the carrier.
If the delivery address entered by the customer is not valid and therefore induces a return of the package for non -receipt to the address indicated, the costs of re -exposition of the package at the new transmitted address will be the responsibility of the customer.
A delivery note is included in the package, summarizing the items ordered and actually delivered.
The customer fully and exclusively assumes the risks relating to the articles from their delivery.
6D section - Delivery times
The items are delivered to the delivery address indicated by the Customer when ordering at the latest on the date indicated when ordering and this depending on the country of delivery.
Ashaha makes every effort to deliver the order within 3 working days from the order and undertakes that the delivery is made within a maximum of 30 calendar days.
In the event of delay in delivery of more than 7 working days compared to the above-mentioned maximum period, the Customer may contact Ashaha by e-mail to order him to execute the delivery within a reasonable additional time. In the event of non-compliance with this new period, the Customer may ask Ashaha by e-mail the cancellation of his order.
The contract and therefore the sale will be considered to be broken upon receipt by Ashaha of the email or a letter by which the customer informs him of his decision unless the delivery has taken place between the shipment and the reception of email or customer letter.
In the event that the order is definitively canceled, the Customer will obtain the refund of the price paid for their order within 14 calendar days according to the cancellation confirmed by e-mail.
In the event that the Customer receives the package after the cancellation of his order, Ashaha reimburses items and return costs, upon receipt of their entirety in their perfect original condition.
Each delivery is deemed to be made as soon as the package is made available to the customer, in particular by the carrier, materialized by the control system used by the carrier.
If the package is damaged or if the item does not correspond to the customer's order, the latter must initiate within 15 calendar days after shipping the return procedure described in the following article.
In the event of delivery by a carrier requiring an appointment with the customer, the carrier contacts the customer as soon as possible to agree with a delivery appointment, 15 calendar days at the latest from The date of order validation.
Ashaha cannot be responsible for delay in delivery due exclusively to the unavailability of the customer after several proposals of appointment by the carrier.
If during the same order, the delivery dates of several items differ, the delivery date is based on the date the most distant from the order date.
Section 6th - Returns Conditions
In the event of delivery of an item that does not correspond to the customer's order, or defect-related defect, the Customer may return the said item with Ashaha by following the procedure provided below and accessible on the site.
In order to benefit from the reimbursement:
The Customer has a period of fifteen (15) calendar days from the receipt of his order, by contacting Ashaha at the address firstname.lastname@example.org.
This right of withdrawal is exerted without having to justify reasons or to pay penalties (when the deadline ends on a Saturday, a Sunday or a holiday or an unemployed day, it is extended until the first following working day) and can concern all or part of the order.
In order to take into account his request for withdrawal, Ashaha will send the customer a return voucher to be attached to the package. This return voucher must be printed and inserted into the package to be returned. No return can be validated without it.
Any complaint carried after this period cannot be accepted and Ashaha will be released from any responsibility. The return costs are the responsibility of the customer. The customer will return, in the original packaging of the items, to the following address:
31 rue Francois 1er
Any non-compliant return (without the return voucher, non-compliance with the aforementioned period) will be rejected and Ashaha will be released from any responsibility. The customer must also ensure that the products for which he retracts are returned complete and in perfect condition. The customer's responsibility may be engaged by Ashaha in the event of depreciation of the articles resulting from manipulations other than those necessary to establish the nature and characteristics of these articles.
In the event of the exercise of the right of withdrawal under the aforementioned conditions, the price of the purchased product (s) and delivery costs will be reimbursed to the Customer.
In the event of simultaneous deliveries of several products and in the event that the customer decides to exercise his right of withdrawal for only part of the products delivered, Ashaha will only reimburse the delivery costs corresponding to the product (s) (s) For the client (s) to exercise his right of withdrawal.
Once the verification of returned items are verified, Ashaha undertakes to reimburse the customer between 48 hours and seven (7) working days and at the latest in the thirty (30) calendar days following the date of receipt of the return package, on the bank account or customer payment account used for the payment of items.
Beyond this period, no goods will be taken up (s), exchanged (s), or reimbursed (s).
Section 6F - Right of withdrawal
Under the 2011/83/EU Community Directive of the European Parliament and the Council of October 25, 2011 relating to the rights of consumers within the framework of remote sales contracts, as transposed in the country of the client, the latter is in law to cancel his order at any time within 14 calendar days according to the date on which he received the products.
The Customer therefore has a period of 14 calendar days from the receipt of his order to exercise his right of withdrawal and without having to justify reasons or to pay penalties.
If the Customer wishes to use his right of withdrawal, he must contact Ashaha at the address email@example.com. Ashaha will send him by email a return voucher to join the package. The return voucher must be printed and inserted into the package to be returned; No return can be validated without it.
Once the return voucher printed, the customer returns - shipping within 7 calendar days according to the date of the return voucher - of his or his article (s) non -compliant (s), in the original packaging of Articles, thanks to the prepaid label, to the following address:
31 rue Francois 1er
If the aforementioned conditions are met, Ashaha will reimburse the user for his order, within fifteen (15) working days from the reception by Ashaha of the products.
6G section - exchanges
Refund on the website / special cases:
If the product return conditions are respected, Ashaha will offer a refund of the amount corresponding to the initial purchase.
Ashaha will reimburse the user, within fifteen (15) working days from the reception by Ashaha of the products.
All our products benefit from the legal guarantee regime, provided that use has been normal and the maintenance councils have been followed.
Article L211-4 of the Consumer Code:
The seller is required to deliver good to the contract and responds to existing compliance defects during issuance.
He also responds to compliance defects resulting from packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.
Article L211-5 of the Consumer Code:
To comply with the contract, the property must:
1º Be specific to the usually expected use of a similar property and, if applicable:
- correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately wait for public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2º or present the characteristics defined by mutual agreement by the parties or be specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted.
Article L211-12 of the Consumer Code:
The action resulting from the lack of conformity is prescribed by two years from the delivery of the property.
Article 1641 of the Civil Code:
The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code:
The action resulting from crumbling vices must be brought by the buyer within two years from the discovery of the vice.
Section 7 - Optional tools
We are likely to provide you with access to third -party tools that we do not monitor, do not control and manage.
You acknowledge and accept that we provide you with access to these tools "as is" and "subject to availability", without guarantee, representation or condition of any kind and without any approval. We cannot be held responsible for anything with regard to what could result from or be linked to your use of the optional third -party tools.
Any use by you of the optional tools offered through the site is entirely at your discretion and at your own risk. In addition, it is up to you to find out about the conditions under which these tools are provided by the third party supplier (s) and accept these conditions.
It may also be that in the future, we offer new services and/or new features through the website (including the launch of new tools and resources). These new services and/or functionalities will also be subject to these conditions of use.
Article 8 - Third Party Links
Some content, products and services accessible via our service may include elements from third parties.
Third party links on this site can redirect you to third -party websites that are not affiliated with us. We are not required to examine or assess their content or accuracy, just as we do not guarantee and assume no responsibility for content or websites, or other content, products or services of third -party sources.
We are not responsible for the damages or damage linked to the purchase or the use of goods, services, resources, content or any other transaction related to these third -party websites. Please carefully read the policies and practices of these third parties and make sure to understand them before engaging in a transaction. Complaints, complaints, concerns or questions concerning third -party products must be sent to these same third parties.
Article 9 - Comments, feedback and other submissions
If, at our request, you submit specific content (for example, as part of your participation in competitions), or if, without request from us, you send creative ideas, suggestions, proposals, plans or Other elements, whether online, by e-mail, by mail or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, Translate and use in any media, all the comments you send to us. We are not and should in no case be held (1) to maintain the confidentiality of the comments; (2) to compensate anyone for any comment provided; or (3) to respond to comments.
We can, but we do not have the obligation, delete the content and the accounts containing content that we consider, at our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise reprehensible or which violates the intellectual property of a party or these conditions of use.
You agree that your comments should in no case infringe the rights of third parties, including copyright, trademarks, privacy, personality or any other personal law or intellectual property. You also agree that your comments should not contain any illegal, abusive or obscene element, nor any computer virus or other malicious software likely to affect any way the service or any related website. You cannot use a false email address, pretend to be someone you are not, or try to induce us, us or third parties, in error as to the origin of the comments. You are entirely responsible for all the comments you issue as well as their accuracy. We decline any responsibility for the comments published by you or a third party.
Article 10 - Personal information
Article 11 - Error, inaccuracies and omissions
There may sometimes be, on our site or in the service, information containing typographic errors, inaccuracies or omissions related to descriptions, prices, promotions, offers, shipping costs, to delivery times and the availability of products. We reserve the right to correct any error, inaccuracy or omission, and to change or update information, or even to cancel orders if any information in the service or on any related website is inaccurate, and this, Any time and without notice (including after you place your order).
We are not required to update, modify or clarify the information indicated in the service or on any related website, including but without limiting ourselves, price information, unless the law requires. No specific update or update date applied to the service or any related website can be defined to indicate that all the information offered in the service or on any related website have been modified or updated.
Article 12 - Prohibited uses
In addition to the other prohibitions set out in the conditions of use, you are prohibited from using the site or its content:
(a) for illegal purposes; (b) to encourage third parties to perform illegal acts or take part; (c) to violate any local ordinance or any regulation, rule or international law, federal, provincial or state; (d) to transgress or violate our intellectual property rights or those of third parties; (e) To harass, mistreat, insult, injure, defame, slander, denigrate, intimidate or discriminate anyone according to sex, sexual orientation, religion, ethnic origin, race, age, national origin or handicap; (f) to submit false or misleading information;
Article 13 - Exclusion of guarantees and limitation of liability
We do not guarantee, certify or declare that your use of our service will be uninterrupted, secure, without delay or without error.
We do not guarantee that the results that could be obtained using the service will be accurate or reliable.
You accept that, from time to time, we can withdraw the service for indefinite periods or cancel it at any time and without notice.
You expressly agree that your use of the service, or your inability to use it, is at your own risk. The service as well as all the products and services provided to you through it are (unless expressly mentioned) provided "as is" and "subject to availability" for your use, without representation , guarantees or conditions of any kind, either express either implicit, including all implicit guarantees or conditions for marketing or market quality, adaptation to particular use, sustainability, title and absence of counterfeiting.
Ashaha, our directors, managers, employees, affiliated companies, agents, contractors, trainees, suppliers, service providers and conceders can in no case be held responsible for any injury, loss, complaint, or any direct, indirect, accessories , punitive, special or consecutive, including but without limiting itself, loss of profits, income, savings or data, replacement costs or other similar damage, whether contractual, criminal (even in the event of negligence ), strict or other liability, resulting from your use of the service or any service or product using it, or any other complaint linked in any way whatsoever for your use of the service or any product, including But without limiting itself to it, to errors or omissions in content, or to any loss or damage arising from the use of the service or of a published, transmitted or R content (or product) Enduction accessible through the service, even if you have been warned of the possibility they arise.
Because certain states or jurisdictions do not allow to exclude or limit responsibility for consecutive or accessory damage, our responsibility in these states or jurisdictions will be limited to the maximum extent permitted by law.
Article 14 - Compensation
You agree to compensate, defend and hold Ashaha and our parent company, our subsidiaries, affiliated companies, partners, managers, directors, agents, contractors, conceders, service providers, subcontractors, suppliers, trainees and employees, of any complaint or request, including reasonable lawyer fees, issued by any third party because of or consecutively to your violation of these conditions of use or documents to which they refer, or to your violation of any lady or rights of a third party.
Article 15 - Dissociability
In the event that any provision of these conditions of use is deemed illegal, zero or inapplicable, this provision will nevertheless be applicable to the full extent permitted by law, and the non -applicable part will be considered as being dissociated from these conditions of Use, without this judgment affecting the validity and applicability of other provisions.
Article 16 - Termination
The obligations and responsibilities initiated by the parties before the termination date will remain in force after the termination of this agreement, and this, for all purposes.
These conditions of use will remain in force, unless and until they are terminated by you or by us. You can terminate these conditions of use at any time by notifying that you no longer want to use our services, or when you stop using our site.
If we judge or suspect, at our sole discretion, that you do not respect or that you have not respected any modality or provision of these conditions of use, we can also terminate this agreement at any time and without notice. You will then remain responsible for all the amounts liable until the date of termination (included), as a result we can refuse you access to our services (or to a part of them).
Article 17 - Integrality of the agreement
Any breach of us to the exercise or application of a right or a provision of these conditions of use does not constitute a renunciation of this right or at this provision.
These conditions of use or any other policy or operating rule that we publish on this site or which concern the service constitute the entire agreement and the agreement between you and us, and govern your use of the service . They replace all the previous and current, oral or written agreements, communications and proposals, between you and us (including, but without limiting themselves, any previous version of the conditions of use).
Any ambiguity as to the interpretation of these conditions of use should not be interpreted against the editor.
Ashaha will not be responsible for the total or partial non-execution of its obligations under this contract, if this non-execution is caused by an event constituting force majeure, in particular in the event of a disturbance or total or partial strike in particular of services Postals and means of transport and/or communication, flood or fire.
Ashaha will advise the user of an event constituting force majeure, within 5 working days following his occurrence.
The parties are suitable for consulting as soon as possible to determine the methods of processing the order during the period of force majeure.
Beyond a period of one (1) months of interruption for cases of force majeure, the parties will be released from their obligations towards each other. If necessary, Ashaha will reimburse the buyer as soon as possible.
Article 18 - Applicable law
These general conditions of sale and contractual relations between Ashaha and the user are subject to French law. In the event of a dispute, the French courts will be solely competent. Ashaha, however, undertakes to seek an amicable solution before any legal action.
The entire content of the Ashaha site (illustrations, texts, wording, brands, images, videos) is the property of Ashaha. Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to a prior and express authorization of Ashaha.
Ashaha cannot give you permission to copy, display or distribute any content for which you do not have intellectual property rights. Any use of these contents in fraud of the rights held by third parties on them constitutes the offense of counterfeiting, severely sanctioned by the Intellectual Property Code.
Ashaha cannot in any case be held responsible for the violation by a user of rights held by third parties and perpetrated at the rate of the latter's activities on the site.
Any dispute will fall under the exclusive jurisdiction of the French courts of the customer's place of domicile, in the absence of an amicable agreement between the customer and Ashaha.
These GTCs in no way affect the customer's legal rights as a consumer. To obtain more information on his rights, he must contact his local authority or a consumer advice organization.
Article 19 - Changes made to the conditions of use
You can consult the most recent version of the conditions of use at any time on this page.
Article 20 - Contact details
Questions relating to the conditions of use must be sent to us at firstname.lastname@example.org